Grupo RIO: The Patient App That Finally Shipped
A Mexican healthcare provider had spent years and two attempts trying to get a patient app built. We delivered it: booking, payments and test results in one place.
Care was good; the admin wasn’t
Patients phoned to book, queued to pay and returned in person for results. Staff absorbed the friction one call at a time.
Previous attempts had stalled
Earlier development efforts never reached patients. The team needed a partner who would ship, not another project that faded out.
In-app appointment booking
Patients pick a slot from their phone. The front desk stopped being a call centre.
Integrated payments
Bills settled in the app, reconciled automatically against appointments.
Results delivered in-app
Lab results reach the patient the moment they’re ready, through API integrations with Grupo RIO’s existing systems. No return trip.
“The best thing about the service was the response time, the disposition and the help when developing the APIs.”Innovations Director, Grupo Rio
Patients handle the entire visit lifecycle from their phones. The app that had failed twice is the one their patients now use daily.
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